1. Shipping Policy
Shipping Locations
We ship to the following locations:
- 1. Domestic: All cities and states across India
Processing Time
Orders are processed within 3 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times:
- 1. Standard Shipping: 7 business days
- 2. Expedited Shipping: 3 business days
*Delivery delays can occasionally occur due to unforeseen circumstances.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24-48 hours.
Customs, Duties, and Taxes
Adgraph Advertising Company is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
2. Cancellation Policy
Order Cancellation
You can cancel your order before it is shipped by contacting us at [insert contact details]. Cancellations made after the item has shipped will be treated as a return.
Non-Cancellable Items
Certain products may be non-cancellable, such as custom-made or personalized items. Please refer to the product description for more details.
3. Return & Refund Policy
Eligibility for Returns
You can return items within [insert number] days of receiving your order for a full refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
Non-Returnable Items
Several types of goods are exempt from being returned, including:
- 1. Perishable items (e.g., food, flowers)
- 2. Personalized or custom-made items
- 3. Health and personal care items
- 4. Digital products and software downloads
How to Initiate a Return
To initiate a return, please contact us at [insert email/phone] with your order details. Once your return is approved, you will receive instructions on how to return the item.
Refund Process
Once we receive your return and inspect the item, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [insert number] days.
Late or Missing Refunds
If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [insert email].
4. Damaged or Lost Shipments
If your package arrives damaged or is lost during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue.
Contact Information
If you have any questions, contact us